How do I upload a video file?

If you don't have access to a webcam or camera-equipped smartphone, or if you experience technical difficulties while recording your interview, we offer the option to upload a video file instead!

Uploading a Video File

  1. Using a digital camera, camcorder, tablet (android or iPad), smartphone or webcam, record your HireArt interview response, and save the file to your computer (you can email it to yourself, add it your Google Drive or Dropbox, or connect your phone to your computer using the appropriate USB cable).
  2. In the response window (see above), click "Upload Video" and select the file from your computer (or from a cloud service such as Dropbox).
  3. Once the file has uploaded, HireArt will take a short amount of time to process the video. If the processing step succeeds, you'll be able to move on to the next question.

Why do I have to wait?

We're sorry to hear that your upload is taking a while. We aim to complete all steps within 1-2 minutes, but the time required typically depends on the size (in megabytes) and/or the length (in minutes) of the video file. Large file sizes may take a long time to upload on slow wifi or mobile data connections. If your camera has any size or quality settings, you can try turning them down before you record the video.  It's best to try and keep video files below 20 megabytes, if possible.

If the "Processing" step is taking a long time, it's possible that we're taking longer than usual to convert your video for viewing on the web. You can try refreshing the page or waiting a few more minutes. If you still can't move on to the next question, feel free to give us a call at 1.888.458.7530 or email us at support@hireart.com.

It says that something went wrong. Now what?

If the file fails to process, it's likely that your video was in a format that we didn't recognize. For best results, export your videos to a standard video file format, such as MOV, MPEG4, MP4, AVI, WMV, 3GP, FLV, or WEBM.

A common issue we see with software such as Quicktime, iMovie, and Windows Movie Maker is that the saved video file has not been exported to a standard, web-compatible format. If you used any video editing software to capture or resize your footage, make sure you select the option to "export" the file to one of the above supported formats.

If the file you are uploading seems very small (less than 100 Kb) or cannot be played using a different media player (such as VLC player, mplayer, or Windows Media Player), it's possible that the video data is missing, corrupted, or is simply not stored within the file. (For instance, MOV files from Quicktime reference external video data, and must be "exported" to a single file.)

If you've tried all of the above troubleshooting steps and are still having issues, feel free to give us a call at 1.888.458.7530 or email us at support@hireart.com.